Refund policy
At fragrances Authentic your satisfaction is our priority. We understand that sometimes products may not meet your expectations may encounter unforeseen issues. That's why we crafted a comprehensive return policy to ensure your peace of mind when shopping with us.]
Easy Returns within 14 days
If you are not completely satisfied with your purchase, We have a 14-day return policy, return policy for all unopened product. Customers may return items for a full refund within 14 days of purchase, provided they are in their original condition and packaging. 20% restocking fee applies for any returned items. Return shipping label and cost is the responsibility of the customer. Refunds will be processed within 3 business days of receiving the return. Exchanges not accepted. Your satisfaction is what matters most to us.
Quality Assurance
We take pride in the quality of our products., but we understand that occasionally issues may arise. If you encounter any manufacturing flaws or damages due to shipping , please reach out to us within 24-48 hrs. of receiving your order.
Our team will work closely with you to identify the best course of action , ensuring your concerns are properly addressed.
Swift Refund processing
Customer provides return shipping
20% restocking fee
No final sale items
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Jkurop@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Jkurop@gmail.com.
No Restocking Fees
We don't impose any restocking fees on returned products. Your satisfaction matters most and we want to make the return process as straight forward as possible for you.
Dedicated customer support
Our dedicated customer service team is hear to assist you every step of the way. Weather you have questions about returns and nee assistance with an exchange , or want to inquire about your order, we're just an email away.
email info@frangrancesauthentic.com
Operating Hours Monday - Friday | 9:00 AM - 5:00 PM
At fragrancesauthentic, we're committed to providing you with exceptional products and service . Your Satisfaction is our top priority, and we're here to ensure you good shipping experience with us.
Go, shop with confidence knowing that we've got you covered every step of the way.